Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality•Paso Robles, CA

4d•$22 - $22•Onsite

About The Position

The Night Audit role at Ava Hotel in Paso Robles, California, records, processes, and analyzes daily closing figures, completes required reports, and ensures credit transactions balance. The position also provides overnight guest services, including registration, checkout, cashiering, reservations, wake-up calls, and assistance with guest inquiries. The Night Auditor acts as the Manager on Duty during nighttime hours and prepares the front office for the morning shift.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and demonstrate strong issue-resolution and analytical skills with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to maintain a neat, clean, and well-groomed appearance according to hotel standards.
Regular attendance and availability to work varying schedules according to hotel business needs; attendance at required training sessions and meetings.

Nice To Haves

Hospitality industry experience.
Front desk or customer service experience.
Accounting experience.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet guests and perform guest registration and checkout procedures.
Accept guest payments at registration and checkout; maintain a house bank, cash checks, exchange currency, handle cash and credit transactions, balance the cash drawer, and make cash deposits.
Acknowledge rewards members and returning guests; manage bookings and identify upselling opportunities.
Respond courteously and professionally to guest inquiries and requests, including questions about hotel services, policies, local attractions, dining, shopping, entertainment, and directions.
Perform daily hotel audit procedures and balance cash receipts and work completed during the audit shift.
Complete daily, complimentary, food-and-beverage, rooms, pace, and other assigned reports; maintain nightly reports of overnight activities and incidents for daytime management.
Prepare the front office for the morning shift and reset the day's business.
Act as the PBX operator, transmit and receive messages, and ensure guest wake-up calls are made promptly using guest names.
Assist guests and direct emergency personnel in an emergency.
Post room, food, liquor, telephone, and other charges by hand or machine.
Make restaurant, transportation, and entertainment reservations for guests, and assist with booking hotel reservations.
Review arrival reports and verify special-request reservations, room blocks, VIP identification, billing arrangements, deposits, and notification of other departments.
Attend required training, departmental, and hotel meetings; stay informed about promotions, daily activities, VIP arrivals, groups, conferences, special requests, and shuttles.
Follow safety, security, privacy, departmental, and company procedures; report maintenance problems, hazards, accidents, and injuries.
Maintain the cleanliness and organization of the lobby and assist with mail, packages, facsimiles, and guest items.
Perform other reasonable duties as assigned by managers or supervisors.