Night Audit

Buffalo Lodging • Cheektowaga, NY

5d • Onsite

About The Position

The Night Auditor is the face of the Hilton Garden Inn/Buffalo Airport during overnight hours and provides superior service to all guests. The role supports front-desk operations and hotel accounting by assisting guests, managing reservations, handling payments, and completing the nightly audit. The hotel has 158 guest rooms and suites and is managed by Buffalo Lodging Associates.

The typical schedule is overnight, 11 PM–7 AM, with weekend availability needed. The pay range is $16.50–$17.50. High school diploma or equivalent is preferred. Customer service experience is required, with hotel experience preferred and Hilton experience a plus. Computer knowledge including intranet, a property management system, Word, and Excel is strongly preferred. A valid driver's license and acceptable driving history, subject to company approval, are required.

Requirements

• Customer service experience.
• Valid driver's license and acceptable driving history, subject to company approval.
• Computer knowledge, including intranet, a property management system, Word, and Excel, is strongly preferred.

Nice To Haves

• Customer service experience in a hotel setting is preferred.
• Hilton experience is a plus.
• High school diploma or equivalent is preferred.

Responsibilities

• Greet guests and complete check-in and check-out procedures in the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify guests’ needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers and enter pertinent information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.
• Organize paperwork from previous shifts.
• Close and balance room accounts and vouchers, investigate out-of-balance situations, run trial balance reports, and perform the night audit.
• Prepare guest folios for express check-out.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.
• Paid weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED