Night Audit

Sonesta Nashville Airport, TN•Nashville, TN

About The Position

The Night Auditor is responsible for accurately balancing hotel income and expenses for each 24-hour operating period and serving as a Guest Service Agent during the overnight front desk shift. The role contributes to the hotel’s mission and performance objectives by providing front desk service, preparing revenue and accounting reports, and acting as the hotel system liaison overnight. When systems fail or issues arise, the Night Auditor contacts support and opens tickets with Opera, SynXis, or other system support providers.

Requirements

High school diploma or equivalent required.
Ability to speak, read, and write fluent English.
Professional verbal and written communication skills.
Valid driver’s license required.
Must obtain ServSafe certification.
May be required to obtain TIPS certification.
Able to perform frequent standing, bending, climbing, kneeling, and movement around the facility.
Able to carry, lift, or pull items weighing up to 50 pounds.
Able to handle objects and equipment frequently and stand for extended periods.
Must work mornings, evenings, weekends, and holidays.

Nice To Haves

One year of previous hotel experience preferred.
Previous experience in the extended-stay industry preferred.
Other languages are beneficial.
Mathematical skills, including basic math, percentages, and variances, preferred.
Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Balance and audit room, food and beverage, and telephone revenue; assist with daily revenue reports.
Balance and audit room tax charges, cashier reports, and guest house accounts.
Complete and transmit daily management and accounting reports with supporting documentation.
Prepare daily, weekly, and month-end reporting packs for the General Manager.
Assist with setting up complimentary breakfast, including food, beverage stations, and supplies.
Assist with washing, drying, and folding hotel laundry.
Serve as a security point of contact during assigned times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and exchange information.
Register guests, issue room keys, explain hotel services and room locations, and provide information about the Travel Pass rewards program; answer phones courteously and promptly.
Process cash and credit card transactions according to procedures, including posting charges, completing reports, preparing deposits, and counting and securing the assigned bank.
Book individual or group reservations when requested; process cancellations, revisions, and updates, and upsell rooms when possible.
Follow the hotel management team’s seasonal reservation strategy for room type, length of stay, and pricing.
Promote teamwork and quality service through communication and coordination with other shifts and departmental management.
Service the shoppe and the pour, ensuring guests receive offered products and service while following local alcohol-sales laws.
Fulfill guests’ special requests and ensure proper delivery of guest services.
Issue, control, and release guest safe-deposit boxes.
Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Contact Opera, SynXis, or system support and open tickets when overnight system failures or issues occur.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, available the first day of the month after hire.
Health Savings Account with company match.
401(k) retirement plan with company match; matching begins after 11 months of employment.
Paid vacation and sick days: two weeks of vacation, six sick days, and ten paid holidays per year.
Free employee parking.
Free shift meal.
$60 annual Shoes for Crew credit.
Sonesta hotel discounts.
Educational assistance of up to $3,000 per calendar year.
Two weeks of paid parental leave.
Company-paid life insurance.
Company-paid short-term and long-term disability insurance.
Hospital indemnity, critical illness, and accident insurance.
Various employee perks and discounts.