Night Audit

BBL Hospitality • City of Albany, NY

1d • $18 - $20 • Onsite

About The Position

The Night Audit role performs night auditor functions according to hotel policies and procedures and may perform Manager on Duty responsibilities during the overnight audit shift. Audit experience is preferred but not required. The position is based at the Hilton Garden Inn Albany in Albany, New York.

Requirements

• High school diploma or equivalent.
• Excellent math and reasoning skills.
• Ability to deal with intoxicated guests.
• Ability to organize work and use independent judgment to perform tasks.
• Honesty, dependability, and a positive attitude.
• Physical ability to stand, speak, hear, read, write, carry 30–40 pounds, walk, lift and carry, reach overhead, push, pull, bend, and walk stairs.

Nice To Haves

• Audit experience is preferred but not required.

Responsibilities

• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins and checkouts and VIP arrivals; stay informed about hotel events and functions during the shift.
• Check guests out and process customer payments according to established policies and procedures.
• Respond promptly to guest requests, promote hotel services and facilities, and provide information such as local attractions and directions.
• Resolve minor guest complaints to the customer's satisfaction and inform a supervisor about major problems, complaints, disturbances, or unhappy guests.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental accounting for money, receipts, guest accounts, and other forms of credit; post charges, complete the cashier's report, prepare deposits, and count the cashier bank.
• Issue, control, and release guest safe-deposit boxes.
• Reconcile the Banquets, Lounge, and Restaurant point-of-sale areas, including cash, credit-card, and related sales activity.
• Reconcile room rates charged and revenues to the Property Management System.
• Perform night audit functions in the Property Management System.
• Perform Manager on Duty responsibilities during the audit shift.

Benefits

• Paid time off
• 401(k) investment
• Referral bonus
• Associate development plan opportunities
• Internal promotion opportunities
• Medical, dental, vision, and voluntary benefits
• Flexible spending account and health savings account options for full-time associates
• Associate travel program discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED