NIGHT AUDIT

Texas Western Hospitality Group•Waco, TX

About The Position

The Night Audit role balances and audits hotel revenue and accounts, prepares daily revenue reports and audit worksheets, and assumes Manager on Duty responsibilities from midnight until the morning shift arrives. The position also performs Guest Service Representative and Guest Service Agent duties as needed, supports guest services and security, and helps prepare continental breakfast. Other duties may be assigned by a supervisor or management.

Responsibilities

Balance and audit room, food and beverage, room and tax, cashier, guest, and house account revenues and charges for accuracy.
Prepare audit worksheets, Daily Flash Reports, and daily management and accounting reports with supporting documents, including customer tracking, market segmentation, and food and beverage revenue reports.
Assume Manager on Duty responsibilities from midnight until the morning shift arrives and make management decisions in a manager’s absence when required.
Log guest complaints in the Front Desk Communication or Log Book.
Register guests, check guests out, and perform Guest Service Representative functions; assist with room reservations, phone calls, and guest messages as needed.
Communicate with hotel departments to resolve accounting discrepancies and exchange information.
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
Handle confidential information, including guest records, with integrity.
Make daily deposits as applicable; verify room charges, rates, and register starting cash.
Manage daily paperwork, including occupancy reports, guest lists, cash drawer summaries, balance sheets, account summaries, history files, and housekeeping reports; submit reports to the corporate office as appropriate.
Monitor room availability, block rooms, and handle guest requests.
Facilitate proper security of department keys and perform and document regular security walks.
Know and implement emergency procedures.
Prepare continental breakfast on time and replenish breakfast items as needed.
Perform Guest Service Agent duties, including laundry functions, as directed.
Maintain a professional appearance and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.