Night Auditor Jobs

About The Position

Requirements

• High school diploma or equivalent education or experience.
• Strong basic math skills, including addition, subtraction, division, and multiplication.
• Flexibility regarding schedule based on business demands.
• Previous experience demonstrating strong customer service.
• Successful completion of a criminal background check and drug screen.

Nice To Haves

• Previous OPERA experience.
• Previous experience balancing financial transactions.
• Ability to multitask and prioritize a variety of tasks with minimal direction.
• Proven teamwork skills.
• Enthusiastic and energetic demeanor.
• Excellent communication skills.

Responsibilities

• Welcome guests, answer questions, and respond to requests.
• Register guests by confirming room requirements and preregistration, assigning rooms, obtaining information and signatures, and issuing room keys.
• Establish guest credit by verifying credit cards or obtaining cash.
• Direct guests to their rooms using the resort map.
• Receive and transmit guest messages, mail, facsimiles, packages, and other information.
• Answer guest inquiries about resort services and other services such as entertainment, shopping, business, and travel.
• Maintain records by entering room and guest account data.
• Collect revenue by entering services and charges, computing bills, and obtaining payment.
• Make resort and other reservations by entering or calling in requirements, checking availability, and confirming requirements.
• Process lost and found items with the housekeeping department to secure guests' valuables.
• Print appropriate reports and distribute them to management.
• Print or email express checkout folios for security to distribute to departing guests.
• Complete Manager on Duty training.
• Assist accounting with researching nightly out-of-balance amounts.
• Batch credit cards and gift cards and research nightly variances.
• Ensure Micros and OPERA operating systems balance each night.
• Research PI account balances and check accounts in and out each night.
• Organize credit card receipts by type nightly.

Benefits

• Cross-training, scholarship fund, and talent development programs.
• Discounted vacations and employee referral incentives.
• Access to Great Wolf University for on-the-job, functional, and leadership training.
• Flexible scheduling.
• Holistic wellness program and technology.
• Employee Assistance Program and Employee Relief Fund.
• Medical, dental, and vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401(k) with employer match.
• Paid vacation time off.
• Paid parental leave.