Night Auditor

Highgate Hotels • Manchester, NH

1d

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates operational or financial concerns to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, reservations, wake-up calls, and handling guest requests. The scheduled hours are Friday and Saturday, 11 p.m. to 7 a.m.

Requirements

• High school diploma or equivalent.
• One year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with financial information and data and perform basic arithmetic.
• Ability to prioritize job functions and meet deadlines while multitasking.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Must maintain regular attendance as required by the hotel's scheduling needs.
• Flexible and long hours may sometimes be required.

Nice To Haves

• Guest service experience.

Responsibilities

• Reconcile hotel cashier transactions and audit and reconcile financial and statistical reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
• Prepare and distribute required daily reports, including the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Perform guest services functions, including checking guests in and out, taking reservations, and providing wake-up calls.
• Handle guest requests and work to ensure overall guest satisfaction.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
• Maintain a warm, friendly, attentive, and service-oriented manner with guests and employees.
• Maintain required personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Maintain confidentiality of information and anticipate guest or operational needs.
• Cross-train in other accounting or hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED