Night Auditor

Hyatt House - White Plains•West Harrison, NY

11d•Onsite

About The Position

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. The role includes bookkeeping and nightly audits, maintaining room availability and guest account records, preparing daily reports, and reconciling cash and credit card transactions. The Night Auditor also checks guests in and out, responds to inquiries and complaints, and works to support guest satisfaction. The work schedule varies and may include weekends and holidays. The role requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

Requirements

Previous night audit/accounting experience or equivalent training is required.
Computer knowledge, Excel skills, and arithmetic skills are required.

Nice To Haves

High school diploma or equivalent preferred.
FSD is a plus; required within 90 days of employment.

Responsibilities

Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
Keep records of room availability and guests' accounts, manually or using computers.
Prepare and distribute daily reports.
Audit and reconcile cashiers.
Audit, reconcile, consolidate, and transmit credit cards in a timely manner.
Input and update financial information into the BRAINS network.
Check guests in and out and perform Guest Service Agent tasks.
Respond to guest inquiries and resolve complaints.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.