Night Auditor

DKN HOTEL GROUP•Dana Point, CA

11d•$18 - $18

About The Position

The Night Auditor provides courteous, personalized service to hotel guests while handling front desk and overnight audit operations. The role includes greeting and checking in arriving guests, processing departures and guest accounts, handling cash and credit transactions, answering inquiries, and accepting reservations. The Night Auditor also communicates hotel rates and information, uses suggestive selling techniques, keeps informed about hotel and area events, and operates PBX equipment to manage calls and wake-up requests. The position runs the nightly audit after confirming revenues are balanced, supports other team members and departments, and delivers DKN’s “Home Away From Home” experience. The role works in the front desk/lobby area and may require access to the entire interior and exterior of the property. It has no supervisory responsibilities; independent judgment is limited to management guidelines and company policies and procedures. Duties may be added or changed by management.

Requirements

English speaking.
Good customer service and written and verbal communication skills.
Attention to detail.
Ability to prioritize, organize, and make good judgments.
Basic accounting procedures, typing, cash register, and computer skills.
Dependability.
Awareness of the importance of safety and security.
Ability to stand for long periods; walk indoors and outdoors, including up and down stairs; and sit.
Ability to frequently bend, stoop, twist, reach, lift, and carry, including reaching above, at, and below shoulder level.
Ability to lift and carry up to 20 pounds unassisted.

Nice To Haves

Minimum of two years of hotel front desk experience preferred.
Knowledge of hotel front desk operations and procedures.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor while providing personalized guest service.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures.
Facilitate guest departures by following established procedures, closing guest accounts, and determining future room availability.
Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and procedures.
Answer inquiries and accept reservations in person and over the phone using DKN’s reservation guidelines.
Communicate hotel rates and information professionally, using suggestive selling techniques to demonstrate advantages and create value for guests.
Maintain good guest relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, set wake-up calls, and communicate with guests.
Control and balance cash and credit transactions at the front desk and maintain responsibility for a personal bank according to hotel policy.
Run the night audit after ensuring all revenues are in balance.
Assist other team members and departments to support the performance of the department and hotel.
Deliver DKN’s “Home Away From Home” experience.
Perform other duties as assigned, requested, or deemed necessary by management.
Remain conscious of safety and security at all times and demonstrate DKN Values’ behaviors.