Night Auditor

Hyatt Columbus/Polaris•Columbus, OH

About The Position

The Night Auditor oversees nightly front desk operations, reconciles the day’s financial activities, completes and distributes reports for the next day, and provides guest services during the overnight shift. The role also provides manager-on-duty coverage and helps ensure exceptional guest experiences. The Night Auditor performs front desk duties such as handling reservations, check-ins and check-outs, responding to guest inquiries and complaints, managing payments and a house bank, controlling access to safety deposit boxes, and coordinating transportation as needed. The position uses the Property Management System and Electronic Key Equipment, follows company Standard Operating Procedures, and maintains communication with other departments. Work schedules may vary and include nights, weekends, and holidays based on business needs.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to eight hours per day, with walking and standing required for the remainder of the shift.
Ability to lift up to 15 pounds occasionally and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

One to two years of experience in an accounting or front office position.

Responsibilities

Perform front desk duties, including guest check-in and check-out, reservation handling, and responding to guest inquiries.
Reconcile front desk agents’ daily work and ensure accuracy in accounting processes.
Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for relevant departments.
Welcome guests, provide exceptional service, and handle complaints promptly and courteously.
Accept payments, maintain a house bank, and prepare accurate receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Answer telephones and handle reservations, check-ins, and check-outs accurately and efficiently.
Operate or assist with transportation arrangements.
Assist guests with luggage and provide information about local attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes promptly and accurately.
Follow applicable company Standard Operating Procedures and company rules and regulations.
Use the Property Management System and Electronic Key Equipment.
Keep the work area clean and orderly and respond promptly to FOM or MOD requests.
Communicate pertinent information to other departments.
Use time wisely, remain self-motivated, and respond positively to ideas and feedback.
Use selling techniques during reservations and walk-ins, seeking opportunities to upsell and increase revenue.
Complete shift closing accurately and obtain required approval signatures and authorization codes.