Night Auditor

TPG Hotels & Resorts•Dedham, MA

About The Position

The Night Auditor oversees the hotel’s financial and administrative activities during the night shift. The role combines guest service and front desk operations with financial reconciliation, reporting, bookkeeping, and monitoring hotel safety. The Night Auditor works independently and is expected to be detail-oriented and organized. The position involves assisting guests with late check-ins and early check-outs, handling inquiries and requests, managing reservations and room assignments, and maintaining accurate records. It also includes reconciling guest accounts, balancing revenue reports, posting transactions, closing the day’s financial activity in the hotel’s property management system, and distributing reports to relevant departments. During the night shift, the Night Auditor monitors the premises and responds appropriately to emergencies. Physical work is a primary part of many hotel and resort jobs. Duties may take place in an interior hotel environment with equipment and machines, and physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Requirements

High school education or equivalent previous experience.
Proven experience in hotel front office operations or guest services.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems.
Experience with Microsoft Office applications.

Responsibilities

Assist guests with late check-ins and early check-outs and provide a welcoming, hospitable atmosphere.
Address guest inquiries, concerns, and requests during the night shift.
Process guest check-ins and check-outs during night hours.
Manage reservations and room assignments, maintaining accurate information and availability.
Handle phone calls, take messages, and provide information to guests.
Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
Protect guest information and comply with data protection and privacy regulations.
Complete administrative tasks, including filing, data entry, and preparing reports for the following day’s operations.
Compile and distribute daily reports to management, housekeeping, maintenance, and other departments.
Verify and reconcile guest accounts and ensure charges and payments are accurate.
Prepare and balance daily revenue reports, including room, food and beverage, and other revenue.
Post charges, payments, and adjustments accurately to guest accounts.
Perform end-of-day reconciliation and close the day’s financial transactions in the hotel’s property management system.
Monitor hotel premises during the night shift to support the safety and security of guests and property.
Respond to emergencies, including fire alarms, medical incidents, and security breaches, and take appropriate action.