Night Auditor

Marriott•Romulus, MI

About The Position

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date. Process room charges and other payment types, vouchers, paid-outs, corrections, and miscellaneous charges. Create contingency guest lists; sell available rooms to guests without reservations; operate the telephone switchboard; handle wake-up-call requests and messages; and complete the Room Rate Variance Report. Check in guests, assign rooms, activate or reissue electronic room keys, count and secure the bank, and balance and deposit receipts according to Accounting specifications. Set up, stock, and maintain work areas, and check the cleanliness and presentation of materials before use. Report accidents, injuries, and unsafe conditions to a manager. Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets; and provide courteous, attentive service to guests, including assisting individuals with disabilities. Communicate clearly and professionally, use appropriate telephone etiquette, maintain positive working relationships, support team goals, and meet quality assurance standards. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.

Responsibilities

Complete end-of-day activities, including posting charges, running the night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists of guests in case of emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up-call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Check in guests, assign rooms, and activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift, and balance and deposit receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.