Night Auditor

OTO Development•South San Francisco, CA

About The Position

The Night Auditor performs guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards. The role maintains a friendly, hospitable presence at the desk during all hours and supports guest satisfaction by providing information about local attractions and amenities. The Night Auditor handles collections, maintains control over keys, safe deposits, and company and guest property, monitors competitor occupancy and rates to support rate optimization, completes required documentation, quotes daily rates, and issues credits. The position also includes other duties assigned to support guest satisfaction. The schedule changes and includes night audit and evening shifts. This role has the potential to be physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash handling and credit cards.
Experience maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with a computer, especially data entry.
Ability to work well with others.
Customer-focused approach that puts guests’ needs first.
Approachable manner and ability to encourage effective communication with guests and fellow team members.
Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure collections, including credit card and direct bill, are handled in accordance with company policies.
Maintain proper control over keys, safe deposits, and all company and guest property.
Monitor competitor occupancy and rates to help ensure rates are optimized.
Complete all required documentation in a timely manner.
Quote daily rates and issue credits properly.
Perform other duties as assigned to support guest satisfaction.