Night Auditor

Pyramid Global Hospitality•Berkeley, CA

11d•Onsite

About The Position

Pyramid Global Hospitality is hiring for the Front Desk team at Residence Inn Berkeley, a 331-suite hotel in downtown Berkeley, California. The role focuses on creating a welcoming first impression, helping guests with hotel and local-area information, and providing engaging, memorable service. The position offers an opportunity to grow a hospitality career at a property with meeting and event space and a rooftop restaurant and bar. The Front Desk team member checks in and registers guests, records and fulfills special requests, helps resolve guest concerns, promotes hotel programs, and follows established procedures for charges, payments, refunds, and related duties. The associate also communicates relevant information to the manager on duty, follows emergency procedures, and assists other departments as needed.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Create a welcoming and memorable guest experience.
Provide engaging customer service and take a sincere interest in guests.
Check in and register guests, ensuring proper credit, accurate information, and fulfillment of special requests.
Resolve guest problems and provide service recovery when needed.
Promote and sell special hotel programs.
Interact professionally with hotel staff and share information with other departments as needed.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.