PM Front Desk Clerk / Night Auditor

Residence Inn Lafayette • Lafayette, IN

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About The Position

The PM Front Desk Agent & Night Auditor provides guest service during their stay, welcoming guests, facilitating check-ins and check-outs, and responding to inquiries and issues. This floating position works 60% of the time from 3:00 pm to 11:00 pm and 40% from 11:00 pm to 7:00 am. The role performs both front desk clerk and night auditor duties and follows company Standard Operating Procedures, with additional tasks as directed by the General Manager. The listed pay range is $15.50–$16.35, based on experience with Power of M and/or Fosse PMS.

Requirements

• High school diploma or equivalent.
• Two years of Fosse PMS experience or one year of Power of M experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs occasionally.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by business needs.

Responsibilities

• Greet and welcome arriving guests and register them in the hotel system, verifying reservation, address, and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize member benefits.
• Process check-in and check-out payments, manage a house bank, and accurately report daily receipts.
• Assist with guest service requests, including issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond to guest complaints, resolve issues when possible, and escalate as needed.
• Answer telephone calls courteously and provide accurate information and service.
• Handle reservations accurately and efficiently.
• Assist with hotel shuttle or transportation services and help guests with luggage upon arrival and departure.
• Provide information about the local area, hotel services, and amenities.
• Manage requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Maintain a positive, cooperative attitude and communicate effectively with coworkers.
• Handle and account for keys properly; follow emergency procedures and security policies; protect the confidentiality of guest room numbers.
• Promote hotel amenities and upgrades to enhance guest experience and increase revenue.
• Maintain a neat, clean, and well-groomed appearance in accordance with company standards.
• Perform all night auditor duties and all front desk clerk duties.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Basic life insurance and AD&D; voluntary life insurance; voluntary short-term and long-term disability; critical illness, hospital indemnity, and accident plans.
• Pet insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO), available as it is accrued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED