PM Front Desk Clerk / Night Auditor

Residence Inn Lafayette•Lafayette, IN

2d•$16 - $16

About The Position

The PM Front Desk Agent & Night Auditor provides exceptional service to hotel guests, welcoming them and ensuring smooth check-ins and check-outs while addressing inquiries and issues in a friendly, efficient manner. This floating position works 60% of the time from 3:00 p.m. to 11:00 p.m. and 40% from 11:00 p.m. to 7:00 a.m. The role performs both front desk clerk and night auditor duties. The stated pay range is $15.50–$16.35, based on experience with Power of M and/or Fosse PMS.

Requirements

High school diploma or equivalent.
Two years of Fosse PMS experience or one year of Power of M experience.
Strong verbal and written communication skills.
Basic computer skills.
Knowledge of the hotel, its services, and the surrounding area.
Ability to stand for extended periods, up to 8 hours.
Ability to lift up to 15 pounds on occasion.
Willingness to work flexible schedules, including nights, weekends, and holidays, as business needs require.

Responsibilities

Greet and welcome guests and register them in the hotel system, verifying reservation, address, and payment details.
Promote and enroll guests in the hotel loyalty program and recognize members and their benefits.
Process check-in and check-out payments, manage a house bank, and accurately report daily receipts.
Assist with guest service requests, including issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
Respond to guest complaints, provide solutions, and escalate issues as needed.
Answer telephone calls courteously, provide accurate information, and handle reservations efficiently and accurately.
Assist with hotel shuttle or transportation services and provide timely, courteous service.
Assist guests with luggage upon arrival and departure.
Provide helpful information about the local area, hotel services, and amenities.
Manage requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
Prepare for incoming VIP guests.
Follow company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
Maintain a positive, cooperative attitude, communicate effectively with coworkers, and contribute to a supportive work environment.
Handle and account for keys properly.
Follow emergency procedures and security policies, and protect the confidentiality of guest room numbers.
Promote hotel amenities and upgrades to enhance guest experience and increase revenue.
Maintain a neat, clean, and well-groomed appearance in accordance with company standards.
Perform all night auditor duties and all front desk clerk duties.