Front Desk Night Auditor

LIV HOSPITALITY LLC•Rapid City, SD

2d•$16 - $17

About The Position

The Front Desk Night Auditor works at Country Inn & Suites by Radisson in Rapid City, South Dakota. The role handles guest reservations, check-ins and check-outs, payments, front desk communications, and hotel reporting. It also involves providing guests with information and arranging transportation, maintaining the front desk and lobby, and balancing the hotel's daily reports. The position requires strong computer and communication skills, basic accounting knowledge, and the ability to learn hotel front desk procedures and property management systems.

Requirements

Must be 18 years or older.
Strong computer skills and ability to learn hotel property management systems.
Ability to quickly learn front desk technical procedures, including check-in, check-out, selling skills, computer operations, and telephone operations.
Strong communication and listening skills.
Ability to work and communicate effectively with the general public, employees, coworkers, and all levels of management.
Basic knowledge of accounting operations.

Responsibilities

Make room reservations and check guests in and out as needed.
Issue room keys, pamphlets, discount cards, and other items as needed.
Answer guest inquiries about the hotel and services such as entertainment, shopping, business, and travel.
Maintain confidentiality, security, and safety in front desk communications with hotel guests.
Arrange transportation for guests as needed.
Compute bills, post charges, collect payments, and make change for guests.
Run handwritten and computer-generated reports.
Maintain the cleanliness and neatness of the front desk and lobby area.
Wear a uniform that meets property standards and a nametag while on the property.
Balance all daily reports for the hotel.
Post and balance charges in a timely and efficient manner.
Perform other duties as assigned to meet business needs.