Front Desk Night Auditor

Sun Hill Properties Inc.•Simi Valley, CA

7d•$0 - $21

About The Position

The Night Auditor supports the night audit team and ensures smooth, efficient front desk operations during late-night and early-morning shifts. The role requires attention to detail, strong customer service, and the ability to work independently with minimal supervision during overnight hours. The position is classified as exempt under the Fair Labor Standards Act. The employee performs nightly financial reconciliations and audits, processes guest folios and payments, prepares revenue reports, and handles front desk functions such as check-ins, check-outs, room assignments, guest communications, and billing. The employee also monitors front desk and lobby security, maintains reservation and hotel management systems, responds to emergencies and guest requests, and starts morning checklist tasks before the morning shift arrives. Schedules are based on business needs. Availability to work days, evenings, weekends, and holidays is required. The role is performed in a fast-paced environment and involves operating office equipment, prolonged periods of sitting or standing, moving around the property, and physical tasks including lifting, pushing, and pulling. Employees must maintain a neat, clean, and well-groomed appearance and follow uniform guidelines provided during orientation.

Requirements

High school diploma or equivalent.
Familiarity with basic accounting principles and hotel front office procedures.
Strong attention to detail and excellent organizational and time management skills.
Ability to work independently and handle responsibilities with minimal supervision.
Excellent verbal and written communication skills.
Strong problem-solving skills and a calm, professional demeanor under pressure.
Availability to work days, evenings, weekends, and holidays.
Ability to stand for extended periods and occasionally lift up to 30 pounds.
Ability to bend, crouch, kneel, twist, climb, walk, lift, push, and pull objects weighing up to 250 pounds, often for extended periods.
Ability to sit for prolonged periods and maneuver around the property.
Ability to operate a computer, telephone, copier, and other office equipment with manual dexterity.
Ability to perform essential job functions effectively in potentially high ambient noise.

Nice To Haves

Associate or bachelor's degree in hospitality or a related field.
Prior experience in front desk operations, customer service, or night audit roles.

Responsibilities

Perform nightly financial reconciliations and audits of hotel transactions.
Process guest folios and ensure accuracy of charges, payments, and account balances.
Verify and balance daily cash, credit card, and other payment transactions.
Prepare daily revenue reports and financial summaries for management.
Handle overnight guest check-ins, check-outs, and room assignments.
Respond to guest inquiries and resolve issues professionally and efficiently.
Manage incoming phone calls and facilitate clear guest communication.
Monitor and maintain the security of the front desk and lobby areas.
Post room charges and process guest billing accurately.
Update and maintain the guest reservation system as needed.
Assist in operating night audit software and hotel management systems, including OnQ and Agilysys.
Respond promptly to guest emergencies, requests, and unusual situations.
Maintain a clean, organized, and welcoming front desk environment.
Begin AM Checklist tasks before the morning shift arrives.
Print required reports to complete the daily flash using Agilysys and OnQ systems.
Perform other duties as required or assigned.