Night Auditor/Front Desk

New Castle Hotel • Houston, TX

3d

About The Position

As a Night Auditor, you are the first and last point of contact for guests and play an important role in shaping their experience. This fast-paced, interactive role involves welcoming guests, supporting smooth check-ins and check-outs, and responding to guests’ needs with warm, genuine hospitality. You will help guests with requests and problems, handle transactions and communications, and follow the hotel’s safety and security procedures.

Requirements

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Ability to perform light work, including exerting up to 20 pounds occasionally and/or up to 10 pounds frequently, and regularly lifting, carrying, pushing, pulling, or otherwise moving objects.
• May need to assist with luggage requiring exertion of up to 50 pounds.
• Ability to work long hours, many of which may be spent standing.

Responsibilities

• Welcome guests and provide a positive hospitality experience in person and by phone.
• Check guests out, ask about their stay, and listen courteously to problems or complaints.
• Assist guests with requests such as luggage, directions, restaurant recommendations, lost luggage, and other issues.
• Collect money, process guest needs accurately and efficiently, route calls, and take messages.
• Follow the hotel’s safety and security policies and procedures, anticipate potential problems, and contact management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed