Night Auditor/Overnight Front Desk Clerk

DelMonte Hotel Group•Orange Village, OH

1d•Onsite

About The Position

Join the DelMonte Hotel Group team as a Night Auditor/Overnight Front Desk Clerk at a newly constructed Lifestyle brand hotel, AC Hotel Cleveland Beachwood, located in Pinecrest, Orange Village, Ohio. This hotel is part of a global brand that values attention to detail, art, design, and culture. DelMonte Hotel Group offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement.

Requirements

1 to 3 months related experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work a flexible schedule

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations, monitor room availability, block rooms.
Program wake-up calls.
Handle guest mail and messages.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file and transmit required reports.
Compile daily sales figures and complete the Daily reports.
Complete End of Month procedures.
Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.