Front Desk Agent/Night Auditor

Courtyard Las Vegas • Las Vegas, NV

1d • $17 - $17 • Onsite

About The Position

The Guest Service Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role also involves preparing Starbucks drinks for guests upon request and cleaning the Starbucks area as needed. The person hired must work at least two Night Audit shifts per week, from 11 P.M. to 7 A.M.; additional night shifts may be required based on hotel needs.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Ability to stand for the entire shift.
• Ability to perform light work, including occasionally exerting up to 20 pounds of force and frequently or constantly exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor and approach interactions with guests and employees attentively and courteously.
• Ability to handle problems effectively and apply complex information from various sources to meet objectives.
• Must work a minimum of two Night Audit shifts per week from 11 P.M. to 7 A.M.; additional shifts may be required based on hotel needs.
• Flexible and long hours may sometimes be required.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk in accordance with hotel standards.
• Operate the PBX console as applicable and meet hotel standards.
• Answer questions about hotel services, facilities, and operating hours in a timely manner.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace File daily.
• Answer guest inquiries about restaurants, transportation, entertainment, and related matters.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Collect required information for room reservations and follow the rate-quoting process.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete all tasks on the shift checklist in a timely and efficient manner.
• Complete bucket checks, room rate verification reports, and housekeeping reports.
• Balance and prepare shift-closing paperwork according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area and clean the Starbucks area as needed.
• Assist guests with safe deposit boxes.
• Prepare Starbucks drinks for guests upon request.
• Follow emergency procedures and assist as needed.
• Attend required hotel meetings and training.
• Maintain regular attendance, appropriate personal appearance, and grooming, including the required uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Support productivity, identify problem areas, and assist with solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Cross-train in other hotel-related areas and maintain confidentiality.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED