Night Auditor - Overnight Front Desk Agent

Gurney's Inn Resort & Spa•Montauk, NY

10h•Onsite

About The Position

The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.

Requirements

Prior experience in front desk operations or night audit preferred.
Strong numerical and analytical skills to handle financial reconciliation.
Proficiency in hotel property management systems (OPERA experience is a plus).
Excellent communication and customer service skills.
Ability to work independently with minimal supervision.
High school diploma or equivalent required; hospitality degree preferred.

Nice To Haves

OPERA experience is a plus.

Responsibilities

Greet and assist guests with check-in, check-out, and general inquiries.
Process guest payments, verify charges, and reconcile accounts for the day's transactions.
Generate and distribute daily reports for management review.
Monitor and address any guest concerns, ensuring a smooth overnight experience.
Conduct property walks to ensure security and report any issues.
Handle emergency situations professionally and according to protocol.
Assist with reservations, special requests, and room assignments.
Maintain accurate records of room availability, rates, and occupancy.
Respond to phone calls and emails in a professional and timely manner.