Front Desk Agent/Night Auditor

Days Inn • San Antonio, TX

7d

About The Position

Join the hospitality team as a Front Desk Agent/Night Auditor, providing guests with a welcoming, safe, and comfortable experience while keeping overnight hotel operations running smoothly. The role handles overnight front desk operations, guest assistance, financial reconciliation, and the daily night audit. The agent serves as a point of contact for late-night arrivals and overnight guests and ensures accurate records and a smooth transition to the next business day.

Two positions are available, with two schedule options: Friday through Sunday nights from 8:00 PM to 8:00 AM, or Monday through Thursday from 3:00 PM to 11:00 PM and Friday from 12:00 PM to 8:00 PM. The posting describes this as a part-time weekend position and says candidates must be dependable and consistently work all three scheduled nights. Additional coverage shifts may be offered based on staffing needs and availability.

Requirements

• Strong customer service and communication skills.
• Excellent attention to detail, particularly when handling financial transactions and reports.
• Ability to work independently during overnight hours.
• Dependable and punctual, with a strong commitment to the scheduled shifts.
• Ability to remain professional, alert, and helpful throughout the overnight shift.

Nice To Haves

• Previous hotel, resort, hospitality, or front desk experience.
• Previous night audit experience.
• Knowledge of hotel property management systems (PMS), such as SynXis or similar systems.
• Familiarity with hotel emergency procedures and safety protocols.
• Previous experience with hotel reservation systems and front desk functions.
• Bilingual or multilingual communication skills.

Responsibilities

• Welcome guests and handle front desk operations professionally and enthusiastically.
• Check guests in and out; assist with reservations, room assignments, payments, and guest requests.
• Use hotel property management systems (PMS), such as SynXis or similar platforms.
• Perform the nightly audit by reconciling daily financial transactions, preparing reports, and verifying guest billing and account settlements.
• Maintain accurate records of hotel transactions, guest requests, and overnight incidents.
• Answer phones and provide information about hotel amenities, services, local attractions, and directions.
• Resolve guest concerns and service issues promptly and professionally.
• Coordinate with housekeeping and maintenance on room readiness, maintenance concerns, and late-night guest requests.
• Monitor the property overnight and help maintain a safe, secure, and welcoming environment.
• Follow hotel emergency procedures and safety protocols, and meet incident-reporting requirements.
• Communicate important overnight information to management and the day-shift team.
• Assist with bilingual or multilingual guest communication when needed.
• Keep the front desk area clean, organized, and professional.
• Complete required overnight reports and prepare the property for the morning shift.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed