Front Desk Agent/ Night Auditor

HEI Hotels and Resorts•Greenville, SC

2d•Onsite

About The Position

The Front Desk Agent/Night Auditor performs night audit operations to maintain financial controls and ensure compliance with hotel standards. The role coordinates with other departments, including Security and Housekeeping, to provide quality service to guests. Duties include auditing restaurant revenue data, running reports from front-office and point-of-service systems, making system corrections, entering revenue and expense information, balancing accounts, maintaining files, and preparing the system for the next day's operations.

Requirements

Basic mathematical skills and the ability to make accurate mathematical calculations using a 10-key.
Ability to effectively handle guest and associate concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes and journals, breaking down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
Run audit reports and journals from the front office system, Point of Service, and computer.
Make corrections and adjustments and address computer problems that occur during the shift.
Input revenue, expenses, and allowances into the front office system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
Coordinate with other departments, such as Security and Housekeeping, to help ensure quality guest service.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.