Hotel Front Desk/Night Auditor

McKibbon Hospitality•Clearwater, FL

About The Position

The Hotel Front Desk/Night Auditor serves as a key point of contact for hotel guests, welcoming them and providing professional, efficient service while helping ensure their needs are met. The role combines front desk duties across varying shifts with two overnight/night audit shifts from 11 PM to 7 AM. The associate may also train in Food and Beverage operations and provide coverage as needed. During overnight hours, the Night Auditor is the primary guest contact and works independently without supervision. The role includes maintaining positive guest relations, handling check-ins and guest requests, addressing complaints, supporting lobby store purchases, communicating shift updates, and keeping front desk and guest work areas organized and stocked. McKibbon describes a supportive work environment and opportunities for professional development and advancement.

Requirements

Previous experience as a front desk agent or in a similar role; night shift applicants should have relevant experience for overnight work.
High school diploma or equivalent vocational training certificate.
Computer proficiency.
Basic math skills.
Ability to provide excellent customer service while maintaining a professional demeanor.
Ability to input and access information in a property management system and/or point-of-sale system.
Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
Attentive, friendly, helpful, and courteous manner toward clients, guests, and associates.
Ability to work independently during an overnight shift without supervision.
Strong verbal and written communication skills.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.
Punctuality for all shifts.

Nice To Haves

Experience working at a hotel establishment is highly desired.
Ability to create a fun and supportive working environment.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations and resolve complaints to ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room rates, promotions, daily occupancy, arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information.
Handle overbooked or “walked” guests professionally and empathetically.
Accept and record wake-up call requests.
Communicate relevant guest information and special requests to designated departments or personnel.
Resolve room-status discrepancies with housekeeping.
Train in Food and Beverage operations and provide coverage as needed.
Restock, organize, and process purchases from the lobby guest store during night audit shifts.
Document and communicate shift updates to the following shift team members and managers.
Keep front desk, other work areas, and guest computer areas clean, organized, and stocked with needed supplies.
Arrive punctually for shifts to ensure consistent front desk coverage and guest service.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.
Applicable state-specific holiday, vacation, or benefit requirements.