HOTEL FRONT DESK NIGHT AUDITOR

Hollywood Casino Aurora • Aurora, IL

1d

About The Position

The Hotel Front Desk Night Auditor provides guest service while managing check-in and check-out, reservations, and guest inquiries. The role creates a welcoming first and last impression and supports a positive guest experience throughout each stay. Working overnight, the Night Auditor manages front desk operations and performs basic accounting tasks related to the hotel’s daily financials.

Requirements

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and reservation system proficiency.
• Strong attention to detail and problem-solving skills.
• Ability to handle electronic payments accurately.
• Professional appearance and demeanor.

Nice To Haves

• Previous hotel, hospitality, or customer service experience preferred.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Perform guest check-in and check-out efficiently and accurately.
• Process room reservations, cancellations, and modifications.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Resolve guest issues or escalate them to management as needed.
• Process payments, room charges, and refunds accurately.
• Maintain accurate guest records and cash-handling procedures.
• Answer incoming calls and route messages appropriately.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Promote hotel amenities, services, and local attractions.
• Maintain a clean, organized, and professional front desk area.
• Follow company policies, procedures, and safety guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED