Hotel Relief Night Auditor / Front Desk Agent

Shopping Center Management d b a Turnberry Associates•Aventura, FL

12d•Onsite

About The Position

The Hotel Relief Night Auditor / Front Desk Agent audits front desk and outlet work, reconciles and corrects postings, balances work using computer systems such as Excel, confirms food and beverage outlets are closed and have no open checks, prints reports, and closes the day on applicable systems. The role ensures rebates and house charges are logged and organizes required paperwork. The position also welcomes and registers hotel guests, fulfills requests and special instructions, and follows service, security, and credit procedures. It checks guests out, handles cash and credit transactions, manages the shift bank and reports discrepancies, and accepts, changes, and cancels reservations. The employee follows emergency guidelines and performs additional assigned duties. The role requires overnight work from 11:00 p.m. to 7:00 a.m., including weekends and holidays. Duties are mainly performed indoors and involve frequent standing, walking, reaching, computer transactions, handling cash and cards, and lifting or moving up to 50 pounds. The position is at the Residence Inn Miami Aventura Mall in Aventura, Florida.

Requirements

High school diploma or GED.
Flexible schedule availability and ability to work overnight shifts from 11:00 p.m. to 7:00 a.m., including weekends and holidays.
Frequently stand, walk, and reach with hands and arms.
Use hands for computer transactions and handling cash, credit cards, and key cards.
Ability to frequently lift and/or move up to 50 pounds.
Ability to kneel, bend, stoop, and crouch to restock, store, and clean.
Good near and far vision, including the ability to read and interpret written instructions and directions.
Ability to communicate effectively with guests and co-workers.
Ability to distinguish smells.

Nice To Haves

At least 1 year of prior hotel front desk experience or hotel night auditor experience.
At least 1 year of Marriott FOSSE PMS experience.

Responsibilities

Audit front desk and outlet work, reconcile it, and post corrections to outlets.
Separate and balance work using computer systems, including Excel.
Verify food and beverage outlets are closed and run an Open Check Report to confirm there are no open checks.
Print necessary reports and close the end of day on applicable computer systems.
Ensure rebates and house charges are properly logged.
Organize and compile paperwork as needed.
Welcome and register hotel guests, fulfill requests and special instructions, and follow service, security, and credit procedures.
Check guests out according to procedures, make change, and post charges to guest accounts.
Handle cash and credit transactions; count the bank at the beginning and end of the shift; complete reports; resolve discrepancies; drop off receipts; and secure the bank.
Accept, change, and cancel hotel reservations.
Handle hotel emergencies according to emergency guidelines.
Perform additional duties and projects as assigned.