Night Auditor

Great Wolf Lodge•Williamsburg, VA

20h

About The Position

At Great Wolf, the Night Auditor provides nightly Front Desk support and ensures front office accounting records are accurate each day. The role welcomes and assists guests, handles registration and reservations, maintains guest and room account records, collects revenue, and provides concierge support. It also performs nightly accounting tasks, including researching out-of-balance amounts and variances, balancing operating systems, checking PI account balances, batching credit and gift cards, organizing credit card receipts, and distributing reports and express checkout folios. The position requires flexibility to work according to business demands. Physical requirements include lifting up to 20 lbs. and sitting and/or standing for long periods.

Requirements

High school diploma or equivalent education or experience.
Strong basic math skills, including addition, subtraction, division, and multiplication.
Flexibility regarding schedule based on business demands.
Previous experience demonstrating strong customer service.
Successful completion of a criminal background check and drug screen.

Nice To Haves

Previous OPERA experience.
Previous experience balancing financial transactions.
Ability to multitask and prioritize a variety of tasks with minimal direction.
Proven teamwork skills.
Enthusiastic and energetic demeanor.
Excellent communication skills.

Responsibilities

Welcome guests, answer questions, and respond to requests.
Register guests by confirming room requirements and preregistration, assigning rooms, obtaining information and signatures, and issuing room keys.
Establish guest credit by verifying credit cards or obtaining cash.
Direct guests to their rooms using the resort map.
Receive and transmit guest messages, mail, facsimiles, packages, and other information.
Answer guest inquiries about resort services and other services such as entertainment, shopping, business, and travel.
Maintain records by entering room and guest account data.
Collect revenue by entering services and charges, computing bills, and obtaining payment.
Make resort and other reservations by entering or calling in requirements, checking availability, and confirming requirements.
Process lost and found items with the housekeeping department to secure guests' valuables.
Print appropriate reports and distribute them to management.
Print or email express checkout folios for security to distribute to departing guests.
Complete Manager on Duty training.
Assist accounting with researching nightly out-of-balance amounts.
Batch credit cards and gift cards and research nightly variances.
Ensure Micros and OPERA operating systems balance each night.
Research PI account balances and check accounts in and out each night.
Organize credit card receipts by type nightly.

Benefits

Cross-training, scholarship fund, and talent development programs.
Discounted vacations and employee referral incentives.
Access to Great Wolf University for on-the-job, functional, and leadership training.
Flexible scheduling.
Holistic wellness program and technology.
Employee Assistance Program and Employee Relief Fund.
Medical, dental, and vision insurance.
Health savings account.
Telehealth resources.
Life insurance.
401(k) with employer match.
Paid vacation time off.
Paid parental leave.