Night Auditor

Innisfree Hotels•Panama City, FL

About The Position

The Night Auditor checks Front Office accounting records for accuracy, summarizes and compiles information for the hotel's financial records, and tracks room revenue, occupancy percentages, and other Front Office operating statistics. The role prepares summaries of cash, check, and credit card activity to reflect the hotel's financial performance for the day. It also posts room charges and taxes to guest accounts, including transactions not posted during the day by the Front Office cashier. The Night Auditor provides courteous guest service throughout check-in, check-out, and guests’ stays; handles reservations, room assignments, payments, and account postings; and completes the end-of-day process using the property management system. The position follows the End of Day/Night Audit Checklist, maintains accurate records, adheres to hotel and company procedures, and helps maintain a clean and safe work environment. Shuttle operation may be required where applicable by the property.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; hospitality experience is preferred.
Ability to interpret instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to work with computers and good knowledge of operating software is preferred.
Ability to multitask and attention to detail.
Ability to work as a team player.
Ability to work independently with minimal supervision and a high degree of autonomy.
Valid driver's license and clean driving record, where applicable by property.

Nice To Haves

Hospitality industry experience.
Good knowledge of operating software.

Responsibilities

Interact with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive and caring work environment by addressing and resolving conflict calmly and professionally.
Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
Process guest check-ins and check-outs as needed; assign rooms based on guest requests and reservation details; assist with booking and canceling reservations; post room charges and taxes; and process guest payments.
Transfer charges and deposits to master accounts and verify account postings and balances.
Print and file reservations for the next business day.
Track room revenue, occupancy percentages, and other Front Office statistics.
Prepare summaries of cash, check, and credit card activity.
Verify postings and documents for accuracy; record, store, access, and analyze computerized financial information.
Follow the End of Day/Night Audit Checklist and run the end-of-day process in the property management software (PMS).
Perform wake-up calls.
Stay current on hotel developments by reviewing communications for each shift.
Minimize revenue loss by following credit and inventory control procedures, including obtaining proper approval codes for cash- and card-paying guests.
Monitor customer accounts for compliance with hotel credit limits and verify registration information, including name, address, and method of payment.
Follow hotel policies for cash banks, drop/deposit logs, and related procedures.
Follow company policies and procedures and meet standards.
Maintain a clean and safe work environment and immediately report safety issues to management.
Operate and drive the shuttle when applicable at the property.
Perform other duties assigned by management.