Night Auditor
About The Position
The Night Auditor registers and checks out guests, settles accounts, and provides general information such as directions and restaurant hours. The role balances and audits Front Office postings and settlements, maintains daily checklists and guest history, and reconciles credit cards, direct bills, miscellaneous charges, and room charges from food and beverage outlets. The Night Auditor starts the close-out process and prints and distributes Night Audit Report Packets. The position provides exceptional customer service, takes ownership of guest complaints and resolves them promptly and efficiently, and communicates guest needs to other team members and departments. It is a full-time role with a preferred open-availability schedule.
Requirements
- At least 1 year of experience in a hotel or related field.
- High school diploma or equivalent.
- Basic knowledge of accounting principles.
- Proficiency in Windows, Excel, email, and Word.
- Strong problem-solving and troubleshooting abilities.
- Effective communication skills.
- Ability to work independently with minimal supervision.
- Ability to handle high-pressure situations while maintaining composure.
- Flexible rotating schedule and ability to attend mandatory meetings.
- Professionalism.
- Ability to anticipate guest needs and respond in a friendly, helpful manner.
- Ability to display a consistently caring and respectful attitude.
- Ability to act as a gracious host to guests, vendors, and employment candidates.
Nice To Haves
- Open availability is preferred.
Responsibilities
- Register guests.
- Check out guests and settle accounts.
- Provide guests with general information, such as directions and restaurant hours.
- Balance and audit all Front Office postings and settlements.
- Update the daily checklist and guest history.
- Balance credit cards, direct bills, and miscellaneous charges from all shifts.
- Close the food and beverage point-of-sale system and balance room charges from outlets.
- Start the close-out process and print and distribute Night Audit Report Packets.
- Provide exceptional customer service and exceed guest expectations.
- Take ownership of guest complaints and resolve them quickly and efficiently.
- Communicate guests’ needs to other team members and departments.
Benefits
- Free parking or access to a bus route.
- Early access to earned wages.
- Medical, dental, and vision insurance.
- Travel discounts.
- 401(k) match.
- Paid time off after 90 days.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
