Night Auditor

EOS Hospitality•Portland, ME

11d•Onsite

About The Position

The Night Auditor handles overnight guest-account transactions and supports hotel front-desk operations. The role posts and verifies room charges, taxes, vouchers, and other charges; transfers charges and deposits to master accounts; and balances daily accounts, making corrections as needed. The Night Auditor follows the End of Day / Night Audit Checklist, assists the Overnight Manager during emergencies, and responds courteously and efficiently to guest needs, requests, and complaints. The position also performs check-in and check-out procedures and requires professional communication and appearance. The role requires 1–2 years of customer service experience, with hotel experience considered a plus. Compensation starts at $21.00 per hour. The Press Hotel is an onsite hotel in Portland with more than 100 guest rooms, a full-service restaurant, a lobby café and bar, and meeting and event spaces.

Requirements

1–2 years of customer service experience; hotel experience is a plus.
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Understanding of auditing, balancing, and closing out accounts.
Outstanding communication skills and the ability to communicate effectively with others.
Strong organizational and time-management skills.
Knowledge of management company policies and property community policies.
Ability to maintain professionalism in all interactions and situations.
Ability to lift and transport up to 10 pounds.
Willingness to stand for 6–8 hours at a time.
Ability to work varied shifts, including weekends and holidays.

Nice To Haves

Hotel experience.
Experience with Opera.
Cash-handling experience.

Responsibilities

Post room charges and taxes to guest accounts.
Process guest charge vouchers and credit card vouchers.
Post charges that have not yet been posted or were incurred during the night-audit shift.
Transfer charges and deposits to master accounts.
Verify that all charges are assigned to the appropriate departments.
Follow the End of Day / Night Audit Checklist.
Know emergency procedures and assist the Overnight Manager during emergencies.
Balance the day’s charges and make corrections as necessary.
Respond to guest needs, special requests, and complaints, alerting the appropriate manager as needed.
Perform check-in and check-out procedures.
Provide courteous and efficient responses at all times.
Maintain knowledge of management company and property community policies.
Maintain the required property uniform and a professional appearance and attitude.
Develop, plan, and implement short- and long-range goals.

Benefits

Dedicated employee parking lot pass with company contribution for full-time employees; fully funded for salaried managers.
Employer-subsidized medical, dental, and vision insurance.
Company-funded $25,000 in complimentary life insurance and $1,000 per month in disability coverage.
Optional disability, life and AD&D, critical illness, and accident insurance.
Prescription and gym membership discounts.
Paid time off package, including employer-paid leave and immediate paid vacation accruals.
Paid parental leave of 10 or more weeks for new parents.
401(k) employer match of up to 4% of salary.
Competitive wages, annual performance evaluations, and compensation adjustments.
Discounted employee and immediate-family hotel rates at EOS Hospitality portfolio locations.
50% food and beverage discount at EOS Hospitality portfolio locations.
Discounted lodging rates from New England Inn & Resort Association partners.
Training, professional development, and tuition reimbursement.
Incentive opportunities for hourly and managerial roles.
Company-funded Employee Assistance Program for life and mental health resources.