Night Auditor

Highgate Hotels•Roseville, CA

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The position also audits financial and statistical reports, prepares daily and month-end reports, reconciles Front Desk and Food & Beverage cashier work, and processes credit-card transactions. It performs required data-processing functions, responds to governmental inquiries, handles guest requests, and supports overall guest satisfaction. The role is based at Homewood Suites Roseville and is identified as a late/overnight shift.

Requirements

High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
Computer knowledge and skills.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.
Ability to prioritize job functions and meet deadlines.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality of information.
Ability to show initiative and anticipate guest or operational needs.
Maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.
Willingness and ability to cross-train in other accounting or hotel-related areas.
Ability to work flexible and long hours when required.
Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and a negligible amount frequently or constantly to move objects.

Nice To Haves

Guest service experience.

Responsibilities

Reconcile hotel cashier transactions and ensure the accuracy of guest billings and city ledger transactions.
Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
Audit and reconcile financial and statistical reports.
Prepare and distribute required daily reports, including the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile Front Desk and Food & Beverage cashier work.
Audit, reconcile, consolidate, and transmit credit-card transactions in a timely manner.
Ensure the accuracy of reported numbers and statistics.
Input and update financial information in the corporate communications network.
Perform required daily, weekly, monthly, and annual data-processing system functions.
Keep management informed of unusual operational or financial events and deviations from policies or procedures.
Respond to governmental inquiries and handle guest requests.
Communicate concerns and related issues to all levels of management.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Maintain standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and solve problems as needed.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law