Night Auditor

Drury Hotels • Grand Rapids, MI

1d • Onsite

About The Position

The Night Auditor performs front-desk duties, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, checks and balances entries, runs reports, and verifies the accuracy of information. It may also involve setting up breakfast, including food preparation, service, and cleaning.

The position works overnight from 11 p.m. to 7 a.m., 24 hours per week. The Night Auditor is the only team member on the property for much of the shift and must be able to work alone. The role is responsible for guest safety and security overnight and for providing courteous, efficient, friendly, professional service. It also contributes to a positive work environment and keeps the front-desk lobby clean and organized.

Requirements

• Ability to follow written and verbal directions.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm and friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front-desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts, verify and balance entries, run reports, and confirm information is accurate.
• Assist with breakfast setup when needed, including food preparation, setup, service, and cleaning.
• Work alone as scheduled and, at some locations, serve as the only team member on the property during the shift.
• Maintain guest safety and security during overnight hours.
• Provide courteous, efficient, friendly, and professional service to guests and potential guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Help maintain a positive work environment for the diverse team and guests.
• Keep the front-desk lobby clean and organized.
• Follow hotel safety and security rules and instructions.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary
• Flexible scheduling
• Paid time off
• Hotel discounts
• Free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed