Home2 Suites 11PM-7AM Desk-Night Auditor

Home2 Suites, Queensbury•Glens FallS, NY

1d•Onsite

About The Position

The Night Auditor/Guest Services Agent assists with front desk operations and guest services, ensuring guest satisfaction from arrival through checkout. The role includes running the audit, preparing and transmitting daily management and accounting reports, assisting guests, processing registrations and payments, resolving guest concerns, and maintaining knowledge of hotel services and standards. The position requires following hotel safety procedures, maintaining a clean and safe work area, and performing other related duties as assigned. The job is at the Home2 Suites by Hilton Queensbury, with a stated schedule of 11 p.m. to 7 a.m. and starting pay of $18.50 per hour. Training is provided on premises.

Requirements

Ability to access and accurately enter information using a moderately complex computer system.
Ability to handle cash and credit transactions.
General knowledge of local attractions and transportation.
Ability to deal effectively and diplomatically with internal and external customers, defuse anger, collect accurate information, and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Command of written and spoken English.
Ability to multitask, prioritize, and follow up effectively, with strong customer service skills.
Regular attendance and availability to work on a regular basis.
Ability to work a flexible schedule, including weekdays, evenings, weekends, and holidays.
Ability to maintain high standards of personal appearance and grooming and wear the proper uniform and nametag.

Responsibilities

Run the hotel audit.
Complete and transmit daily management and accounting reports and supporting documents, including customer tracking, market segmentation, and food and beverage revenue reports.
Assist guests with arrival and departure while providing positive guest experiences.
Complete guest registration by entering and retrieving information in the computer system and confirming guest count and room rates according to guidelines.
Maintain confidentiality of guest and hotel information and protect the security of guest room access.
Respond to guest requests, inquiries, and complaints promptly and completely, and follow up in a timely manner.
Resolve dissatisfaction in accordance with Hilton's Make it Right guidelines.
Handle cash and credit card transactions and process guest accounts at checkout accurately and efficiently.
Maintain knowledge of hotel features, services, operating hours, room types and details, rates, packages, and promotions.
Follow hotel safety policies and procedures, use safety equipment as needed, report accidents and injuries promptly, and keep the work area clear and safe.
Ensure efficient guest registration, checkout, guest service, and telephone service while applying brand standards.
Maintain proper personal appearance and grooming, including wearing the proper uniform and nametag.
Maintain regular attendance and be available to work the required schedule.
Perform other job-related duties as assigned.