Night Auditor - Suites

Oxford Suites & Hotels•Rohnert Park, CA

5d•$20 - $22

About The Position

The Night Auditor ensures timely and accurate recording of property revenues, prepares for the next day’s business, and creates an excellent first impression for guests while maintaining sanitation and cleanliness standards. The role performs overnight administration and audit tasks, assists guests with arrivals, departures, requests, and concerns, and supports front-desk operations. Duties are performed in accordance with Oxford Collection of Hotels’ service, safety, security, and sanitation standards. Additional tasks may be assigned, modified, or changed.

Requirements

Proof of eligibility to work in the United States.
Reliable transportation to and from work.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Regular and reliable attendance.
Ability to stand throughout work hours.
Ability to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
Ability to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
Ability to walk outside in a variety of weather conditions, despite the job being primarily indoors.
Ability to climb stairs inside and outside, frequently lift 20 pounds, and occasionally lift up to 50 pounds.
Core skills include adaptability and flexibility, customer focus, attention to detail, integrity, interpersonal communication, stress management, and teamwork.

Nice To Haves

High school diploma or GED preferred.
Prior customer service or hospitality experience is beneficial but not required; on-the-job training is provided.
Familiarity with basic computer applications such as Microsoft Office is advantageous.
Previous experience in a front desk, reception, or related role is a plus but not mandatory.

Responsibilities

Verify and post charges to guest accounts as needed, confirm room rates and posting details, and ensure charges are assigned to the correct departments.
Complete reports generated by RoomKey and distribute them to appropriate departments.
Post direct billings, including meeting room charges, to the general ledger in a timely manner.
Perform full system backups and assign wake-up calls.
Complete month-end processing accurately and report discrepancies to the property management team.
Maintain awareness of room inventory and report guest incidents to the property management team.
Count and manage bank transactions accurately and report discrepancies to management.
Run audit reports and journals from the front office system, Point of Service, and computer.
Make corrections and adjustments and handle computer problems that occur during the shift.
Balance revenue, settle accounts nightly, maintain files, and reset the system for next-day operations.
Enter maintenance issues and requests into the maintenance tracking system and promptly report needed repairs to a supervisor or General Manager.
Comply with applicable federal, state, and local requirements, food safety and sanitation requirements, and hotel safety and security procedures; be prepared to respond to emergencies.
Assist guests with arrival and departure, including occasional bell or valet assistance as needed.
Provide attentive customer service and respond to guest inquiries, special requests, and concerns to support guest satisfaction and repeat business.
Register guests, verify registration details, and manage key control.
Provide information about the hotel, rooms, amenities, packages, promotions, local offerings, and events.
Maintain confidentiality of guest and hotel information and remain available to guests at the front desk.
Handle cash and credit-card transactions and process guest accounts at checkout accurately and efficiently; report discrepancies to property management.
Resolve guest issues using the guest recovery method.
Answer telephone calls promptly and communicate clearly and positively; enter messages into the computer.
Maintain personal appearance and grooming standards, including wearing the proper uniform and nametag.
Complete a daily activity log with relevant shift information for coworkers and leadership.
Follow attendance policies and maintain regular availability for scheduled shifts.
Train on other shifts for coverage as needed and participate in the drivers program or perform other hotel-related duties as assigned.