Night Auditor - Springhill Suites Memphis Downtown

Summit Management Corporation•Memphis, TN

2d•Onsite

About The Position

SpringHill Suites Memphis Downtown is seeking a dependable, friendly, and detail-oriented Night Auditor to provide guest service and support hotel operations during overnight hours. The role includes assisting late-night arrivals and departures, completing nightly financial audits, responding to guest needs, and helping maintain a safe, welcoming hotel environment. The Night Auditor also shares important guest information, incidents, and operational updates with the morning team. The schedule is 11:00 PM–7:00 AM, with availability for weekends and holidays as needed. Previous hotel front desk or night audit experience is preferred, but training is available for the right candidate.

Requirements

Reliable, self-motivated, and comfortable working independently overnight.
Strong attention to detail and basic math skills, particularly for financial transactions and reports.
Friendly, professional attitude and commitment to guest satisfaction.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask, prioritize responsibilities, and remain calm under pressure.
Basic computer proficiency and ability to learn hotel operating systems.
Dependability, punctuality, and availability for overnight shifts, including weekends and holidays as scheduled.

Nice To Haves

Previous hotel front desk or night audit experience is preferred; training is available for the right candidate.
Familiarity with Marriott systems is a plus.

Responsibilities

Welcome and check in late-night arrivals, assist with departures, and provide professional guest service.
Perform nightly audit procedures, reconcile daily transactions, balance accounts, and prepare financial reports.
Respond promptly and professionally to guest questions, requests, and concerns.
Monitor hotel activity and follow safety and security procedures.
Answer incoming calls, manage reservations, and provide hotel information and local recommendations.
Maintain a clean, organized, and welcoming front desk and lobby area.
Communicate guest information, incidents, and operational updates to the morning team.
Handle unexpected situations calmly and professionally, using sound judgment and problem-solving skills.