Night Auditor - Hilton Home2 Suites
About The Position
The Night Auditor audits, balances, and reports on various hotel areas to provide accurate, timely information and ensure compliance with hotel policies and procedures. The role also provides Level5 Hospitality service to every guest and fulfills front office functions during the overnight shift. The position performs check-in and check-out, completes night audit processes and reports, manages reservations and guest inquiries, and responds professionally to guest concerns. It also requires following emergency procedures after training, maintaining appropriate personal appearance, and performing other duties as required by a manager or supervisor.
Requirements
- Proficiency in Microsoft Office Suite or similar software.
- Excellent communication and organizational skills.
- Flexibility with shifts and scheduling.
- Availability to work weekends and/or occasional holidays.
- Reliable transportation to and from work.
- Stellar attendance and punctuality.
- Basic accounting and bookkeeping experience.
- Basic computational ability.
- Ability to remain in a stationary position during a shift and access and navigate the facility.
- Ability to wear appropriate personal protective equipment as required by safety requirements.
- Ability to perform routine, repetitive work and strenuous physical exertion at times, including moving objects weighing up to 50 pounds.
Nice To Haves
- Previous work experience as a Hotel Front Desk Agent.
- High school diploma and/or experience in a hotel or related field.
Responsibilities
- Perform all check-in and check-out tasks.
- Complete the Night Audit checklist each shift.
- Close the property management system (PMS) and point-of-sale systems daily, generate and maintain audit reports, and reset systems for the following day.
- Inform the Front Office Manager or Manager on Duty about problems requiring immediate attention or action.
- Operate the front desk according to standard operating procedures and provide exceptional guest service.
- Fulfill all front office functions during the overnight shift.
- Know emergency procedures and respond accordingly after training by the Chief of Maintenance.
- Complete daily reports and audit correspondence as required by the shift.
- Receive and confirm credit cards for validity and acceptability.
- Welcome arriving guests and assign rooms.
- Take incoming calls and online and in-person room booking requests, and answer questions about rates, room availability, amenities, and special requests.
- Manage online and phone reservations.
- Respond to guest complaints in a timely and professional manner.
- Create incident reports for guest injuries or issues when required.
- Maintain a high standard of personal appearance and grooming in compliance with the dress code policy.
- Perform other related duties as required by a manager or supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
