Home2 Suites Cultural District - Night Audit

Lexima•Fort Worth, TX

About The Position

Home2 Suites is seeking a Night Auditor to provide guests with an excellent hotel experience while serving as the sole Front Office Associate during the overnight shift. The position works from 11 p.m. to 7 a.m. and handles front desk functions, night audit preparation and reporting, guest service, cashiering, and security procedures. The Night Auditor is expected to provide attentive, courteous, and efficient service to guests and maintain a professional, friendly demeanor while coordinating with hotel colleagues and departments.

Requirements

Ability to work the 11 p.m. to 7 a.m. shift.
High school diploma or equivalent.
Experience handling cash, accounting procedures, and general administrative tasks.
Ability to handle workplace problems, including anticipating, preventing, identifying, and solving them.
Effective oral and written communication skills.
Fluency in English.
Ability to stand for the entire eight-hour shift.
Ability to perform the physical requirements of the position, with reasonable accommodations where applicable and absent undue hardship.

Nice To Haves

Previous hospitality experience.
Knowledge of accounting principles.

Responsibilities

Greet and welcome guests at the front desk in accordance with Lexima and brand standards.
Prepare and complete night audit checklist work and reports, and perform third-shift front office functions.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Answer guest inquiries about hotel services, amenities, and the surrounding area.
Know applicable rates, packages, and special promotions; gather required information for room reservations and follow rate-quoting guidelines.
Operate the relevant aspects of the front desk computer system.
Contribute to guest satisfaction survey results.
Prepare the coffee setup each morning before serving time.
Maintain a food handlers license as required by the hotel.
Balance daily reports and identify and correct errors.
Perform cashiering responsibilities according to front office procedures and handle cash accurately.
Distribute or tabulate work as directed by management.
Follow safety and security procedures for the building and guest corridors, keep areas locked and secured, and maintain knowledge of security procedures.
Train new Night Auditors when requested by management.
Keep work areas neat and organized.
Meet personal appearance, grooming, dress code, and uniform standards.
Maintain professional and friendly conduct and attentive, courteous, and efficient dealings with clients, guests, managers, and employees.
Establish and maintain communication and teamwork with fellow employees and other hotel departments.
Demonstrate care and commitment to guest service.