General Manager - Home2 Suites - Franchise

Hilton•Houston, TX

9d•Onsite

About The Position

Clarus Hotels is seeking an outgoing and energetic General Manager to manage a 120-room Home2 Suites in the Westchase District. The General Manager is responsible for all aspects of the hotel and for operating it in accordance with brand requirements. The role calls for strong management skills, multilingual abilities, and extensive hospitality experience to deliver exceptional guest experiences while meeting operational goals. As the face of the property, the General Manager inspires the team, maintains service standards, and implements strategies to improve guest satisfaction and revenue growth. The position oversees hotel operations and employees, including hiring, training, coaching, performance reviews, and personnel actions. The General Manager also manages cost controls and revenue, maintains brand and company standards, conducts daily room inspections, and communicates with executive managers and team members. This is an in-person position at a hotel owned and operated by an independent franchisee. The franchisee, rather than Hilton, controls employment practices and provides any applicable compensation and benefits.

Requirements

Proven managerial experience in hospitality or hotel management, with a record of successfully overseeing daily operations.
Extensive supervisory experience leading diverse hospitality teams in a fast-paced environment.
Proven success in guest service results.
Strong financial knowledge and experience managing supply and labor costs to budget.
Ability to work efficiently and effectively toward property revenue and operational objectives.
Time-management skills to meet commitments across multiple departments and roles.
Guest-focused approach to employee and customer satisfaction.
Willingness to learn all aspects of the hospitality industry.
Excellent written and oral communication skills.
Valid driver's license.

Nice To Haves

Multilingual abilities.

Responsibilities

Maximize sales and profits through direct management of cost controls and revenue management.
Meet or exceed guest satisfaction scores and quality assurance inspection standards.
Oversee hourly and salaried employees and delegate authority appropriately.
Assign staff duties and observe performance to ensure compliance with hotel policies and operating procedures.
Comply with brand standards.
Maintain an open-door policy and communicate effectively with executive managers and team members.
Interview and train team members.
Coach, counsel, and discipline team members.
Conduct daily room inspections.
Review employee performance and take personnel actions, including disciplinary actions and terminations.
Communicate with cluster properties and provide assistance when needed.
Know and follow the hotel's emergency procedures.
Carry out reasonable management requests that the General Manager is capable of performing.
Represent Clarus Hotels professionally and comply with its policies and procedures.