Assistant Hotel General Manager -Home2 Suites

High Companies•York Township, PA

2d•Onsite

About The Position

High Hotels is seeking an Assistant Hotel General Manager for the Home2 Suites in York, Pennsylvania. The role shares responsibility for hotel operations and is responsible for front desk and food and beverage operations, ensuring high standards for food, service, cleanliness, and marketing, as well as providing superior service and value to hotel guests. This full-time role is scheduled five days per week, typically between 8:00 AM and 5:00 PM. The successful candidate must be flexible to work every other weekend, with shifts ranging from 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Alternative shifts may be required as needed, including 3:00 PM–11:00 PM, 11:00 PM–7:00 AM, or 5:00 AM–12:00 PM. Evening, weekend, holiday, and on-call availability may also be needed. The Assistant General Manager supports the General Manager in team development, guest satisfaction, revenue and occupancy performance, accounting, safety, security, scheduling, and compliance with company and brand policies. The position may serve as manager on duty when the General Manager is unavailable and supports sustainability efforts in front desk and breakfast/pantry operations.

Requirements

High school diploma or equivalent required.
At least 3 years of hotel operations experience required.
Previous hotel leadership or supervisory experience required.
Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
Ability to build relationships with guests, associates, vendors, and community partners.
Strong organizational, problem-solving, communication, and time management skills.
Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
Valid driver's license required.

Nice To Haves

Bachelor's degree in hospitality management, hotel management, business administration, or a related field.
Experience overseeing front desk, housekeeping, food and beverage, or overall hotel operations.
Experience with hotel property management systems (PMS).
Food Handler Certification.
Bilingual English/Spanish.

Responsibilities

Assist with selecting, training, and developing front desk personnel, breakfast hosts/hostesses, and security/night audit staff.
Support the General Manager in promoting fair and ethical treatment of co-workers and maintaining morale and low turnover.
Perform front desk duties, including check-ins, checkout procedures, reservations, guest folio inquiries, and problem resolution.
Provide courteous guest service and make an effort to address guests by name.
Control, replenish, maintain, and order food product for the applicable hotel market or suite shop.
Maximize room revenue and occupancy through suggestive selling.
Use computer equipment to analyze forecasts, costs, and revenue reports and make decisions to maximize profit.
Accurately handle company and brand marketing programs, with special focus on brand loyalty programs and incentives.
Ensure the front desk is fully staffed by assigning co-workers or providing coverage personally.
Conduct monthly inventory counts and maintain adequate equipment and office supplies.
Ensure monies due to High Hotels are received on time and handle departmental accounting of monies, receipts, guest accounts, and credit according to company policies and procedures.
Maintain a clean, pleasant, and professional image for guests.
Act as manager on duty when the General Manager is not on property or otherwise unavailable.
Assist with documenting and maintaining records for periodic appraisals of front desk, breakfast/pantry, and night audit/security personnel.
Help monitor and enforce company and brand policies and procedures, including safety, security, and emergency practices.
Assist co-workers and other departments as needed, including coffee bar cleanup, assisting the hostess, typing, filing, faxing, and copying.
Meet attendance standards and work varied schedules as required.
Assist the General Manager in reviewing work schedules and monitoring and enforcing attendance policies.
Follow company and hotel rules and regulations for the safe and efficient operation of hotel facilities.
Mentor and train new and current front desk co-workers.
Assist the General Manager in developing plans to continuously improve front desk guest satisfaction scores.
Support and implement High Hotels' sustainability efforts in front desk and breakfast/pantry areas.
Coordinate Hilton Honors and third-party booking postings and reconciliation as needed.
Ensure proper shift-to-shift communication through the logbook and complete bank reconciliation at the end of the shift.