Assistant Hotel General Manager -Home2 Suites

The High Companies • York, PA

1d • Onsite

About The Position

High Hotels is seeking an Assistant Hotel General Manager for the Home2 Suites in York, Pennsylvania. The role is responsible for front desk and food and beverage operations and helps ensure high standards for food, service, cleanliness, marketing, and overall hotel operations. The Assistant General Manager shares responsibility for providing guests with superior service and value and represents the hotel as manager on duty when the General Manager is unavailable or off property.

This is a full-time position scheduled five days per week. Typical hours are 8:00 AM to 5:00 PM, with every-other-weekend availability required. Shifts may also be 9:00 AM to 6:00 PM, and coverage of other shifts may be required as needed, including 3:00 PM to 11:00 PM, 11:00 PM to 7:00 AM, or 5:00 AM to 12:00 PM. The position may require evenings, weekends, holidays, and on-call availability.

The Assistant General Manager supports the General Manager in staffing, training, and developing team members; maintaining guest satisfaction; overseeing front desk processes and related accounting; supporting food and pantry operations; monitoring hotel policies and safety practices; and contributing to smooth operations across departments. The role also supports sustainability initiatives in front desk and breakfast/pantry areas.

Requirements

• High school diploma or equivalent.
• At least 3 years of hotel operations experience.
• Previous leadership or supervisory experience in a hotel environment.
• Ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
• Ability to build relationships with guests, associates, vendors, and community partners.
• Strong organizational, problem-solving, communication, and time-management skills.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
• Valid driver’s license.
• Availability to work five days per week and every other weekend, with alternative shift coverage as needed.

Nice To Haves

• Bachelor’s degree in hospitality management, hotel management, business administration, or a related field.
• Experience overseeing front desk, housekeeping, food and beverage, or overall hotel operations.
• Experience with hotel property management systems (PMS).
• Food Handler Certification.
• Bilingual English/Spanish.

Responsibilities

• Assist with selecting, training, and developing front desk, breakfast host/hostess, and security/night audit personnel.
• Help ensure fair and ethical treatment of co-workers and support high morale and low turnover across hotel departments.
• Perform front desk duties, including check-ins, checkouts, reservations, guest folio inquiries, and problem resolution.
• Provide courteous, helpful service, maintain a professional image, and make an effort to address guests by name.
• Control inventory, replenish supplies, maintain appearance, and order food products for the property’s Suite Shop.
• Maximize room revenue and occupancy through suggestive selling.
• Use computer equipment to review forecasts, costs, and revenue reports and make decisions that support profit maximization.
• Accurately administer company and brand marketing programs, particularly brand loyalty programs and incentives.
• Ensure the front desk is staffed at all times by assigning co-workers or providing coverage personally.
• Conduct monthly inventory counts and maintain adequate equipment and office supplies.
• Ensure monies due to High Hotels are received promptly and handle departmental accounting, receipts, guest accounts, and credit according to company accounts receivable policies and procedures.
• Serve as manager on duty when the General Manager is not on property or otherwise unavailable.
• Assist with documentation and periodic performance appraisals for front desk, breakfast/pantry, and night audit/security personnel.
• Help monitor and enforce company and brand policies, procedures, rules, and regulations, including security and emergency practices that protect guests, co-workers, and hotel assets.
• Assist co-workers and other departments as needed, including coffee bar cleanup, hostess assistance, typing, filing, faxing, and copying.
• Meet attendance standards and work a varied schedule as required; assist the General Manager with work schedules and attendance policy enforcement.
• Comply with company and hotel rules for safe and efficient facility operations.
• Mentor and train new and current front desk co-workers.
• Assist the General Manager in developing continuous-improvement plans for front desk guest satisfaction scores.
• Support High Hotels’ sustainability efforts and ensure implementation and compliance in front desk and breakfast/pantry areas.
• Coordinate Hilton Honors and third-party booking party posting and reconciliation as needed.
• Ensure communication between shifts through the logbook and complete bank reconciliation at shift end.

Benefits

• Hilton or Marriott room discounts
• Health Coach and Registered Dietician Employee Assistance Program (EAP) with Aetna Resources for Living
• 401(k) retirement savings plan
• Coworker Activity Committee (CAC) events
• Opportunity to nominate for and receive the Good Measure Award
• High Five Safety Shoe Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED