Front Desk/Night Audit and 2nd Shift- Home2 Suites Frankfort, KY

Rainmaker Team•Frankfort, KY

About The Position

RAINMAKER TEAM LLC is seeking a friendly, dependable, and customer-focused Front Desk Agent for Home2 Suites in Frankfort, Kentucky. The agent is the first point of contact for hotel guests and helps create a positive guest experience by providing service during check-in, check-out, and throughout each guest’s stay. The role involves working in a fast-paced hospitality environment and requires professionalism, attention to detail, and strong customer service.

Requirements

High school diploma or equivalent.
Basic computer skills and ability to learn hotel management software.
Strong communication and interpersonal skills.
Ability to remain professional and courteous when handling challenging situations.
Excellent attention to detail and organizational skills.
Ability to follow instructions and work independently or as part of a team.
Ability to stand for extended periods.
Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

Previous customer service or hotel experience.
Hospitality or hotel front desk experience.
Cash handling and payment processing experience.
Ability to multitask in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.

Responsibilities

Welcome guests and provide exceptional customer service.
Process guest check-ins and check-outs efficiently.
Handle reservations, room assignments, and payment transactions.
Respond promptly to guest inquiries, requests, and concerns.
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Maintain accurate guest records and reservation information.
Answer phone calls and provide general hotel information.
Follow hotel policies and procedures to support smooth operations.