Front Desk Agent - Frisco Home2 Suites

Remington Hotels • Frisco, TX

2d

About The Position

The Front Desk Agent greets guests and communicates cordially while promptly and professionally checking them in and out. The role supports hotel reservations and front-office operations, including pre-registration, blocking rooms, posting charges, handling guest payments, and following cancellation and relocation procedures. The agent maintains working knowledge of the front-office system, hotel rates and discounts, and reservation procedures, including taking same-day reservations.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Ability to stand and walk occasionally, and occasionally bend, reach, or carry items.
• Frequent fine motor skills and use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet guests and communicate cordially.
• Check guests in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for guest payments, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Follow reservation procedures, including taking same-day reservations, and be able to take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed