Home2 Suites Waco - Front Desk Agent

Aimbridge Hospitality • Waco, TX

4d

About The Position

The Front Desk Agent is the face of the hotel and is responsible for providing a warm, welcoming guest experience. The role handles guest interactions, reservations, check-ins and check-outs, requests, and financial details while keeping front desk operations organized and running smoothly. The agent communicates clearly with guests and team members, responds quickly to problems, and works to make each guest’s stay memorable.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Handle guest questions and requests.
• Manage reservations, check-ins, and check-outs.
• Coordinate and communicate with team members.
• Respond quickly to problems and resolve guest-service issues.
• Handle financial details and keep front desk operations organized.

Benefits

• Daily Pay
• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income insurance
• Long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED