Front Desk Agent /Home2 suites Arbuquerque

Remington Hotels•Albuquerque, NM

2d•Onsite

About The Position

The Front Desk Agent greets and communicates cordially with guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, posts charges accurately, handles cash, checks, and credit card information, and provides correct change. The agent reviews reservations with special requests, blocks rooms accordingly, and understands hotel rates, discounts, reservations, same-day booking procedures, cancellations, and relocations. The position requires a strong work ethic and self-initiative, and may involve varying schedules, including nights, weekends, and holidays. The agent works as part of a team focused on providing great guest experiences. This is an in-office role in a standard office environment. It involves prolonged periods sitting at a desk and working on a computer, occasional standing and walking, and frequent use of hands and fingers for keyboarding, writing, and operating office equipment. The employee may also need to bend, reach, carry items, and lift or move 10–25 pounds. Effective verbal and written communication, visual focus for reading screens and printed materials, and the ability to hear conversations and use a phone or headset are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules, potentially including nights, weekends, and holidays.
Ability to work in a standard office environment and sit at a desk and use a computer for prolonged periods (6–8 hours a day).
Ability to communicate effectively verbally and in writing.
Frequent fine motor use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to lift and/or move 10–25 pounds as needed.
Ability to read computer screens and printed materials, maintain close visual focus, and distinguish colors for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Greet and communicate cordially with guests and check them in and out promptly and professionally.
Assist with pre-registration and block reservations when necessary.
Post all charges promptly, accurately, and efficiently.
Maintain working knowledge of the front office computer or manual system, including daily and less frequent transactions.
Handle cash, checks, and credit card information accurately and make change correctly.
Review reservations with special requests and block rooms accordingly.
Know hotel rates and discounts and how to handle them.
Follow reservation procedures, including taking same-day reservations; reservations should be taken in approximately two minutes.
Follow cancellation procedures and relocation procedures when necessary.
Work as part of a team to provide great experiences for guests.