Front Desk Agent /Home2 suites Arbuquerque

Remington Hospitality • Albuquerque, NM

3d

About The Position

The Front Desk Agent greets and communicates with guests cordially and professionally, completes guest check-in and check-out, and assists with pre-registration and reservation blocking when needed. The role requires accurate posting of charges, cash handling, and working knowledge of front-office systems and procedures. The agent reviews reservations with special requests, blocks rooms accordingly, understands hotel rates and discounts, and handles reservations, cancellations, and relocations in accordance with hotel procedures.

Requirements

• High work ethic and self-initiative.
• Ability to work as part of a team providing great guest experiences.
• Ability to work in a standard office environment, including prolonged sitting and computer use for 6–8 hours a day.
• Ability to perform frequent fine motor tasks such as keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, focus closely for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally.
• Check guests in and out and assist with pre-registration and reservation blocking when necessary.
• Know how and where to post all charges accurately and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and less frequent transactions.
• Handle cash, checks, and credit-card information for guest payments and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle them.
• Handle reservations, including same-day reservations, and aim to complete them in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.
• Work varying schedules that may include nights, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed