Full Time Front Desk Associate - Home2 Suites Kittery

Hotel•Kittery, ME

12d

About The Position

Home2 Suites Kittery, a Colwen Hotels property, is seeking a friendly, customer-service-focused full-time Front Desk Associate. The role is responsible for guest registration, reservations, and providing information about the hotel and local area. The associate operates the front desk and assists guests throughout the pre-arrival, registration, stay, checkout, and post-departure stages, while delivering professional and timely service. The position may also involve performing different duties in various departments during a shift.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Willingness to work a seven-day rotational schedule, including nights, weekends, and holidays.

Nice To Haves

Prior brand experience.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Provide exceptional guest service and warmly and professionally welcome guests.
Manage front desk operations and ensure timely check-in and check-out.
Process guest check-ins, confirm reservations, and assign guest rooms.
Handle requests professionally, tactfully, courteously, and with urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, community events, upcoming events, local area information, and hotel offerings.
Ensure prompt delivery of guest billing.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Handle confidential guest information discreetly.
Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards.
Maintain strict key controls.
Perform other related duties as assigned, including duties in various departments during a shift.