Front Desk Agent - Frisco Home2 Suites

Remington Hospitality • Frisco, TX

3d

About The Position

The Front Desk Agent greets and communicates with hotel guests cordially, promptly, and professionally, and manages guest check-in and check-out. The role assists with pre-registration, reservation blocking, special requests, and same-day reservations. It requires working knowledge of front office systems and daily transactions, accurate posting of charges, cash handling, hotel rates and discounts, and reservation, cancellation, and relocation procedures.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays, as required.
• Ability to work as part of a team focused on providing great guest experiences.
• Ability to work in a standard office environment and sit at a desk and use a computer for prolonged periods (6–8 hours a day).
• Ability to occasionally stand, walk, bend, reach, or carry items, and to lift and/or move 10–25 pounds as needed.
• Frequent fine motor skills and use of hands and fingers for keyboarding, mouse or trackpad use, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally; check guests in and out.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front office computer or manual system, including routine and infrequent transactions.
• Handle cash, checks, and credit card information for guest payments and provide correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Follow reservation procedures, including taking same-day reservations, and know cancellation and relocation procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed