Night Audit (Front Desk Night Shift)
About The Position
The Night Auditor welcomes guests, helps them feel at home, and supports a high-quality stay through attentive service and efficient front-desk operations. The role handles guest arrivals and departures, requests, payments, overnight auditing and reporting, and shift handoffs. It also includes maintaining a secure and organized front desk and lobby, protecting guest and company information and assets, and reporting emergencies, maintenance issues, accidents, and safety hazards. Flexible morning, evening, and night shifts are available, including weekends; the posting lists both full-time and part-time schedules.
Requirements
- Professional demeanor, warm and welcoming personality, and ability to engage easily and actively connect with others.
- Genuine care and compassion, with a visible desire to understand others.
- Ability to create confidence and trust and communicate the right message at the right time.
- Comfort communicating with people from a variety of backgrounds and organizational levels.
- Direct, tactful, and considerate communication.
- Clear, professional spoken communication and appropriate telephone etiquette.
- Clean, professional appearance.
- Ability to stand for long periods or entire shifts.
- Ability to read and visually verify information in varied formats, including small print.
- Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
- Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Responsibilities
- Organize, confirm, and process guest check-ins and check-outs; adapt to changes and verify guest identity.
- Respond to and resolve guest requests.
- Secure payments and verify or adjust billing as needed.
- Provide guests with room and hotel information, directions, amenities, and local interests.
- Process the night audit.
- Run daily reports and identify information to communicate to the next shift.
- Complete cashier and closing reports, and securely count the bank at the end of each shift.
- Accept and record wake-up calls and deliver them to the appropriate department.
- Maintain the confidentiality of guest and proprietary information.
- Communicate emergencies, lost items, or theft to appropriate staff or authorities.
- Report maintenance problems, accidents, and safety hazards.
- Maintain contingency lists for emergencies and communicate necessary messages.
- Protect company assets and comply with quality assurance expectations.
- Keep doors locked during the night.
- Clean and organize the front desk, lobby, and market area when the hotel is quiet.
- Maintain awareness of undesirable persons on the premises.
- Perform other reasonable job duties as requested by supervisors.
Benefits
- Incentives
- Employee referral program
- Paid time off
- Paid vacation for full-time employees
- Merit increases
- 401(k) with employer contribution for full-time employees
- Medical, dental, and vision coverage for full-time employees
- Life insurance for full-time employees
- Long-term and short-term disability coverage for full-time employees
- Accident coverage for full-time employees
- Critical illness coverage for full-time employees
- Cross-training opportunities
- Hotel room discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
