Front Desk Agent/Night Audit

General Hotels Corporation • Lafayette, LA

4d

About The Position

General Hotels Corporation is seeking a friendly, professional, hospitality-driven Front Desk Agent to create positive first impressions and deliver exceptional guest experiences from check-in through check-out. The position requires night availability and involves assisting guests, responding to inquiries, handling reservations and payments, resolving concerns, and coordinating with other hotel departments. The agent also maintains accurate guest and billing records, keeps the front desk clean and ready for guests, and follows company policies, brand standards, and operating procedures while supporting hotel operations as needed.

Requirements

• Previous customer service experience is required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Nice To Haves

• Previous hotel or hospitality experience is preferred, but not required.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Benefits

• Medical, dental, and vision insurance options.
• Company-paid life insurance.
• Company-paid telemedicine.
• Supplemental life insurance.
• 401(k) with company match.
• Earned wage access (on-demand pay).
• Hotel room discounts.
• Company-paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous time off package.
• Professional growth and opportunities to build a hospitality career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed